Frequently Asked Questions
And Answers

What does LJ Hooker Connect do?
Moving home is a stressful time with a number of activities to be organised and co-ordinated. Not the least of which is organising for your gas, electricity, telephone and water connections for your new house. LJ Hooker Connect can remove some of the stress and frustration associated with your move by organising for your gas, electricity, water, telephone, internet and pay TV to be connected on your behalf.

Back To Top

Can I choose my service providers?
You are free to choose your gas, electricity and telephony service providers.

The only service provider you are unable to choose is your water service provider as you are only able to connect to the service provider that operates at your new property address.

Back To Top

How long will it take to get connected?
For most locations, next day connection can be organised if your connection request is received by 9:30am the day before. For example if you wish to have your home connected on Monday, your connection request would need to be received by LJ Hooker Connect prior to 9:30am on Friday.

Some connections can be organised for a Saturday or on short notice during the week, however an after hours fee may be charged by the service provider.

Back To Top

How do I apply to LJ Hooker Connect?
Simply fill in the online LJ Hooker Connect application form online by clicking here LJ Hooker Connect. Alternatively you can call us on 1300 554 323 to have an application form faxed to you or contact your Real Estate Agent.

Back To Top

What happens after I submit my application?
Once your application is received we will review your details to ensure we have all the required information to organise your connections. We may require some additional information depending upon the services you wish to have connected. To obtain the additional information we will contact you on your preferred day time contact number. It will only take a couple of minutes to finalise your request.

We will then liaise with your service providers to organise connection.

Back To Top

You have asked for some personal details like ID type and date of birth. Why do you need this information?
The information we request is required by your service providers before connection can be provided. If you were to organise connection directly with your service providers this information would be required.

Back To Top

Do I have to connect all my utility services via LJ Hooker Connect?
No you can choose to connect some utility services via LJ Hooker Connect and connect others yourself. It’s completely up to you.

Back To Top

Is there a cost associated with using LJ Hooker Connect?
LJ Hooker Connect is a completely free service. You will not incur any charges from LJ Hooker Connect. Your service providers will charge normal connection fees.

Back To Top

How does LJ Hooker Connect get paid?
We receive an administration fee from some service providers enabling us to provide a free service for you.

Back To Top