When you should organise your disconnection

• Electricity and gas
  Generally speaking, you need to provide a minimum of 4 business days notice to allow your electricity and gas retailers to disconnect your home. They will arrange for a meter read to be performed at your current home.
  
  To disconnect your electricity and gas a special meter read needs to be taken so that your utility suppliers can produce a final account for the premises.
• Telephone, water and Pay TV
  For telephone and water disconnections it is best to let us know at least 2 business days before you vacate the property.

The disconnections process – how it works

• Option 1: Disconnecting using your online account
  You can arrange disconnections online – but you need to log in to you online account.
  
  You will receive an online account login, username and password after you've used our online move home tool, or spoken to one of our move home consultants. If you have a password - simply log in and click on the 'Add Disconnection' button. The type of information that you'll need to provide includes:
  • your disconnection address
  • your current supplier name
  • the disconnection date
  • telephone number (if disconnecting your landline phone)*
  • the name on your account, and
  • your account number
  Once you've completed these details online we will sort out your disconnection for you and contact you only if there are any problems with the information supplied.
  
  * Only residential telephone numbers can be disconnected using this service
• Option 2: On the phone
  If you'd prefer to talk to someone on the phone, simply call 1300 554 323, and one of our move home consultants will take you through the disconnections process.
  
  You will need the same details as given in Option 1, so make sure that you have these handy before getting on the phone.