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Arranging disconnections

An important part of moving that can be easily forgotten is the need to organise disconnections at a previous address.

Failure to notify your utility suppliers can leave you paying for someone else's bills until either you, or the new occupant, notify the supplier of the move.

Services that connectnow can disconnect for you

We can organise disconnections for you for electricity, gas, Pay TV, telephone and water. There are some providers that we are unable to disconnect given that they have chosen to handle this themselves. Below is a list of services and providers that we can disconnect on your behalf:
Service Providers available States available
Electricity AGL VIC, NSW, QLD, SA
Australian Power & Gas VIC, NSW, QLD
Neighbourhood Energy VIC
Origin VIC, NSW, QLD, SA
TRUenergy VIC, NSW, QLD, SA
Energy Australia NSW
Country Energy NSW
Ergon QLD
Synergy WA
Horizon Power WA
Alinta WA
Actew AGL ACT
Aurora TAS
Gas AGL VIC, NSW, QLD, SA
Australia Power & Gas VIC, NSW, QLD
Origin VIC, NSW, QLD, SA
TRUenergy VIC, NSW, QLD, SA
Alinta WA
Aurora TAS
Actew ACT
Pay TV Foxtel (when attached to a Telstra account). If you bill is from Foxtel direct please call 131 999. Australia wide
Telephone Telstra Australia wide
Water Barwon Water VIC

NB. If you move to or live in other states and territories of Australia – then you might not need to arrange anything. If you have purchased a property – it is likely that your conveyancer will arrange this for you.
Central Highlands Water
City West Water
Coliban Water
East Gippsland Water
Gippsland Water
Goulburn Valley Water
Grampians Water
Lower Murray Water
North East Water
South East Water
South Gippsland Water
Wannon Water
Westernport Water
Western Water
Yarra Valley Water
Goulburn-Murray Water, VIC
Southern Rural Water, VIC
NB: To discontinue your supply of LPG please contact your supplier directly

Let's get moving!

Organise connections using our free service.
moving from
moving to
ownership home owner   renter
moving date Select a date
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How to disconnect your utilities
connectnow is an easy and free service.
Why ring around when everything you need is just a few clicks away. Check out our easy 6 steps.
 
Enter the postcode or suburb
for your new home.
Choose the services you need.
(Electricity, Gas, Phone, Removalist, etc)
Select your preferred
suppliers and products.
Enter your contact details.
We'll call you quickly
to confirm details.
We'll arrange your
disconnections for you.
Services available
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